We want you to love your Solar Lights Umbrella! 🐵

Refund Policy

Last updated: May 16, 2024

At Solar Lights Umbrella, we want you to be completely satisfied with your purchase. If you are not entirely happy with your Solar Lights Umbrella, we're here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All components and accessories must be included.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at support@solarlightsumbrella.com. Please include your order number and the reason for your return. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.

Please do not send your item back without first receiving an RMA number. Returns without a valid RMA number may not be processed.

3. Refund Method and Processing Time

Once we receive your returned item and inspect it, we will send you an email notification. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

4. Customer Responsible for Return Shipping Costs

Unless the item is damaged or defective (see section 6), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Non-Returnable Items

Certain types of items cannot be returned, including:

Items that have been used or are not in their original condition.
Items not in their original packaging.
Items missing parts not due to our error.
Gift cards.
Clearance or final sale items.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@solarlightsumbrella.com within 7 days of delivery. Please provide your order number and clear photos or videos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs. We may provide a pre-paid return label for the damaged/defective item.

7. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.

8. Late or Missing Refund Troubleshooting Steps

If you haven't received a refund yet, please follow these steps:

Check your bank account again.
Contact your credit card company. It may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at support@solarlightsumbrella.com.